FAQ

A.You can use the following payment methods.

・Credit card (Visa/Mastercard/JCB/AMEX/Diners/Discover)

・Convenience store payment (FamilyMart/LAWSON/MINISTOP/DailyYAMAZAKI/Seicomart)

・Bank transfer

・PayPay

*Please make payment within 3 days of purchase for convenience store payments and within 7 days for bank transfers. Please note that if payment cannot be confirmed, your order will be automatically canceled.

A. The order completion email is sent automatically from the system, so it may take some time for you to receive the email.

If you are using spam filters and are not receiving emails, please unblock the "@ mero-boutique.com " domain.

A. As a general rule, we cannot accept cancellations after an order has been completed. Please carefully check the order details before purchasing.

A. As a general rule, we cannot accept changes to order details or payment methods after an order has been completed. Please check the details carefully before purchasing.

A. We do not reserve products at our store. Please note that adding an item to your cart does not guarantee that it will be in stock.

A. We will deliver nationwide for a flat rate of 650 yen.

A. Except for pre-ordered items, items will usually be shipped within 7 business days (excluding Saturdays, Sundays, and holidays).

*It may take longer if there is a large number of orders or before or after holidays.

*Delivery may be delayed due to traffic conditions, weather, or shipping status of the delivery company.

A. We are very sorry, but we cannot accept requests for specific delivery dates.

If you have a preferred delivery date, please check the confirmation email from us or the delivery company (Yamato Transport) and contact the delivery company yourself.

A. If you are not able to receive the item due to a long absence or an incorrect address, the item will be automatically returned to us.

Please note that returned items will be cancelled.

*Please place your order so that you can receive your item within the collection period.

*Customers who frequently cancel orders due to long-term absences or return items due to refusal to accept them may be restricted from using this website.

A. We do not accept combined shipping of separate orders. Please note that additional ordered items will be packed separately.

A. Currently, we are only able to deliver to addresses within Japan. We are currently preparing for overseas delivery, so please wait a little longer.

Currently, we are only able to ship to addresses within Japan.
International shipping is currently in preparation, so please bear with us a little longer.

A. Please check each product page for sizes and colors.

*Please note that these are actual measurements and may have an error of a few centimeters depending on the product.

*Please note that the color may appear differently depending on your monitor settings and viewing environment.

A. Please check the washing instructions on the product and the handling precautions listed on the attention card.

For more information on washing instructions, please check the Consumer Affairs Agency website.

A. We do not accept returns, exchanges, or cancellations due to customer reasons such as incorrect product image, incorrect size, or incorrect order. Please carefully check the product page before purchasing.

A. We sincerely apologize for any inconvenience caused by our store's negligence.

If the product you receive is defective or different from the product you ordered, we will exchange it (if we are unable to provide an exchange product, we will refund you).

Please attach a photo showing the condition of the product and contact us at the email address below within 7 days of receiving the product.

info@mero-boutique.com

*We cannot accept returns without prior contact, so please be sure to contact us.

*Returns and exchanges are limited to unused items only.

*We cannot exchange products for other items, including size or color.

A. Sold-out items may be restocked if there are many inquiries about them or if they are favorited.

Please check the news page on our website or on social media for updates on restocks.

A.We currently do not offer gift wrapping services for presents.

A. We occasionally hold novelty gift campaigns. We will include the gift in the shipment only if the conditions are met.

Please check the NEWS page on the website or SNS for details of the campaign.